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Personal data

You can change the email address linked to your username by filling in the feedback form, Opens in a new tab or by calling our customer support: 0100 3232 (price €0.06/min + mobile charge/local network rate).

Date of birth

You must be at least 13 years old to create a VR username.

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Your phone number will only be used when customer service needs to reach you for important information regarding your journey, for example if the train is delayed or cancelled.

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