Cancel­lation insurance

Cancellation insurance costs EUR 5–19 per ticket and direction, depending on the length of your journey. No discounts are offered on cancellation insurance.

Cancellation insurance must be bought at the same time as the ticket. You can buy cancellation insurance from:

• The vr.fi website and from the VR Matkalla app when buying a ticket
  
• VR ticket sales at stations
  
• VR's customer care by phone, tel. 0600 41 900 (3,55 € / answered call + lnc/mcc)
  
• R-kioskis
  

Cancellation insurance must be paid at the same time as the ticket. Cancellation insurance cannot be bought afterwards.

The journey must be cancelled before the train’s scheduled departure. You can make a cancellation easily on the vr.fi website: log in, click My tickets and then you can find Cancel the journey. If you are not logged in, you can cancel your journey with this form, Opens in a new tab at VR ticket sales at stations or by phone via VR's customer support, tel.0100 3232 (0,06 €/min 0,06 €/min + lnc/mcc, Mon-Fri 5 am – 10 pm and Sat-Sun 7 am - 10 pm)

You can also cancel your trip in the VR Matkalla app. If you have booked a compartment or a sleeper cabin for your trip, it is currently only possible to cancel compartments for day trains though the app.

Please note that the cancellation insurance does not cover connecting buses.

Tickets bought from an R-kioski can be cancelled at the R-kioski where you originally bought the tickets.

A ticket that has been activated through self-service will be considered used and cannot be changed or cancelled.

If you cancel your journey, the price of the ticket and any additional services purchased will be refunded. However, please note that the cost of the cancellation insurance will not be refunded.

You can request a refund with this form, at VR ticket sales at stations or by phone via VR's customer support, tel. 0100 3232 (0,06 €/min 0,06 €/min + lnc/mcc, Mon-Fri 5 am – 10 pm and Sat-Sun 7 am - 10 pm).

For tickets bought from an R-kioski, you can request a refund at an R-kioski.

• The price of cancellation insurance is €5.90–45.90 per vehicle and direction. The price depends on the size of the vehicle and the price of the vehicle space in question.
  
• No discounts are applicable to vehicle cancellation insurance.
  
• Please note that vehicle cancellation insurance does not cover your train ticket.
  

• Vehicle cancellation insurance must be purchased at the same time as the vehicle space.
  
• You can purchase vehicle cancellation insurance on the vr.fi website at the time of purchase of the ticket /vehicle space or by calling VR's customer care at 0600 41 900 (3,55 € / answered call + lnc/mcc).
  

• Vehicle cancellation insurance is paid at the same time as the vehicle space.
  
• Vehicle cancellation insurance cannot be purchased after paying for the vehicle space.
  

• Please cancel the vehicle at the latest 72 h before the departure so we can free up the space and refund the price.
  
• You can make a vehicle cancellation easily on the vr.fi website: log in, click My tickets and then Cancel vehicle. If you are not logged in, you can cancel your journey before the scheduled departure of the train by calling VR’s customer support at 0100 3232 (0,06 €/min 0,06 €/min + lnc/mcc, Mon-Fri 5 am – 10 pm and Sat-Sun 7 am - 10 pm).
  

• If the ticket is cancelled, the vehicle ticket price will be refunded. However, please note that the cost of the vehicle cancellation insurance will not be refunded.
  
• You can apply for a refund no later than 72 hours before the scheduled departure of the train with this form, on the vr.fi website or in the VR Matkalla app.
  
• If you already have a VR username and are logged in at the time of ticket purchase, log in, click My tickets and then Cancel vehicle.
  
• If you do not have a VR username and are not logged in, you can receive your refund by calling VR’s customer support at 0100 3232 (0,06 €/min 0,06 €/min + lnc/mcc, Mon-Fri 5 am – 10 pm and Sat-Sun 7 am - 10 pm) .