Having problems logging in?
If you encounter problems logging in to VR Matkalla app, it's usually due to an error in the settings. Check the settings of both Android and your default browser. Below are instructions on how to check your settings.
Check your Android general settings
Check the settings on your Android phone. Here's how to do it:
Settings -> Apps -> VR Matkalla -> Open by default -> Open supported links: click to select
Check your browser settings
You will always log in to VR Matkalla app via a web browser, so it is important to check your browser settings. Click below for instructions for your browser.
If you use Samsung Internet, check your browser settings. Do this:
Samsung Internet -> Settings -> Useful features -> Open app links in browser -> Turn off
If you use Microsoft Edge, check your browser settings. Do this:
Edge -> Settings -> Privacy, security and services -> Block opening external apps -> Off
When logging in for the first time, Edge is asking if external app should be opened; tap "Remember by Choice" and "Open external app".
If you use Firefox, check your browser settings. Do this:
Firefox -> Settings -> Open links in apps -> Always / Ask before opening
If you are using DuckDuckGo, please check your browser settings. Here's how to do it:
DuckDuckGo -> Settings -> Permissions -> Open links in apps -> Always / Ask every time
Our other tips
If checking your browser settings didn't help, try these solutions next.
- Clear your browser's browsing history and cookies.
- Try logging in through a different channel. If you already tried the VR Matkalla app, attempt logging in on vr.fi. If logging in on vr.fi didn't work, try logging in via the VR Matkalla app.
- Manually type in your email address and password – do not copy and paste them. When copying and pasting, an unnoticed space may be included, which can cause the login to fail.
- Click the password reset link only once. Only the most recent password reset link is active and will work.
- Try changing your password in a different browser.
Still having problems logging in?
If you have followed the instructions and still cannot log in to VR Matkalla, please contact our Customer service.
Customer Service