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Our customer service opening hours in the holiday season

Our customer service is open also in the holiday season.

There are some changes to the opening hours. Customer care tel. 0600 41 900 (3,55 € / answered call + lnc/mcc) and customer support tel. 0100 3232 (cost 0,06 €/min + lnc/mcc) help you:

  • On Christmas Eve 7-16
  • On Christmas Day klo 9-22
  • On Boxing Day klo 7-22
  • On 27 Dec klo 7-22
  • On New Year's Eve klo 5-22
  • On New Year's Day klo 7-22
  • On Epiphany klo 7-22

On Facebook , Opens in a new taband Twitter, Opens in a new tab:

  • On Christmas Eve klo 8-15
  • On Christmas Day klo 9.30-18
  • On Boxing Day klo 9.30-18
  • On 27 Dec klo 9-20
  • On New Year's Eve klo 7-21
  • On New Year's Day klo 9.30-18
  • On Epiphany klo 9.30-18

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Day train tickets for autumn for sale until Oct 25 2025

Tomorrow on Tuesday 18 February, we will publish the tickets for day trains on sale for the time period of 11 Aug until 25 Oct 2025.

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We are piloting the use of body cameras in VR’s commuter traffic

Based on customer surveys, the feeling of safety in VR’s commuter train traffic is at a very good level and train travel is perceived as safe. According to the latest customer satisfaction survey carried out at the beginning of the year, for example, the feeling of safety on our commuter trains received a grade of 4.5 on a scale of 1–5. In order to prevent and resolve individual disruptions in VR’s commuter train traffic, conductors’ use of body cameras will be piloted during the spring.

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Commuter train journeys for spring and early summer were released for sale on 6 February

We have released for sale journeys taking place between 30 March and 15 June 2025.